Privacy Policy

When you create an account with OperatorOS, we collect:

• Name, email address, and phone number
• Company name and business information
• Billing address and payment information
• Account preferences and settings

To provide our automation services, we process:

• Customer service interactions and chat logs
• Order data from your e-commerce platforms
• Product information and inventory data
• Customer information from connected platforms
• Sales and performance analytics
• Integration data from Shopify and other connected services

We automatically collect information about how you use our Service:

• Feature usage and service interactions
• Performance metrics and error logs
• IP addresses, browser types, and device information
• Session duration and frequency of use
• Pages visited and actions taken within the Service

We use cookies and similar technologies to:

• Maintain your login sessions
• Remember your preferences
• Analyze service performance
• Improve user experience

We use your information to:

• Provide and maintain the OperatorOS Service
• Process your transactions and manage billing
• Deliver customer support and technical assistance
• Send service-related notifications and updates
• Authenticate your account and prevent unauthorized access

We may use your data to:

• Analyze usage patterns to improve our features
• Train and improve our AI models using anonymized data
• Develop new automation capabilities
• Enhance the accuracy of our AI-powered tools
• Create aggregated analytics and insights

With your consent, we may use your contact information to:

• Send promotional emails about new features
• Share product updates and industry insights
• Conduct surveys to improve our Service
• Provide educational content related to e-commerce automation

OperatorOS does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us with:

• Payment processing (Stripe, PayPal)
• Email communications and marketing tools
• Cloud hosting and data storage (AWS, Google Cloud)
• Analytics and performance monitoring
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the specified purposes.

When you connect third-party platforms (such as Shopify), we access and process data from these platforms as necessary to provide our automation services. This data is handled according to the same privacy standards outlined in this policy.

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from law enforcement or government agencies
• Situations involving potential threats to safety
• Protection of our legal rights and property

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

We implement industry-standard security practices to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures

• We retain your personal information as long as your account remains active
• Business data is retained according to your subscription terms
• After account deletion, data is removed from active systems within 30 days
• Some information may be retained for legal compliance or security purposes
• Anonymized data may be retained indefinitely for service improvement

You can access and manage your personal information through your account dashboard:

• Update your profile information
• Modify communication preferences
• Review connected integrations
• Download your data in standard formats

You have the right to:

• Request access to the personal information we hold about you
• Receive your data in a portable format
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)

You can control communications from us by:

• Unsubscribing from marketing emails using the link provided
• Updating your notification preferences in your account settings
• Contacting us directly to modify your preferences

You can manage cookies through your browser settings, though some Service functionality may be limited if cookies are disabled.

Your information may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

If you are located in the EU, we comply with the General Data Protection Regulation (GDPR) and provide additional protections for cross-border data transfers.

When you connect third-party services (Shopify, payment processors, etc.):

• We access only the data necessary for providing our automation services
• Each integration is governed by the third party's own privacy policy
• You can disconnect integrations at any time through your account settings

Our Service may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.