Privacy Policy

Last Modified: January 21, 2025

This Privacy Policy describes how OperatorOS ("we", "us", or "our") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Services"). By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

We collect information you provide directly to us, including:

Account registration information (name, email address, password, organization name)
Billing information (payment method, billing address)
Content you upload or create (documents, contacts, tasks, notes)
Voice recordings processed through our voice automation features
Communications with us (support requests, feedback)

b. Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

Log data (IP address, browser type, access times, pages viewed)
Device information (hardware model, operating system)
Usage information (features used, actions taken)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send technical notices, updates, security alerts, and administrative messages
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Personalize and improve your experience

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
Legal Requirements: When required by law or to respond to legal process
Protection of Rights: To protect the rights, property, and safety of OperatorOS, our users, or others
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Secure data centers with physical security measures

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you request deletion of your account, we will delete or anonymize your information within 30 days, except where we are required to retain it by law.

6. Your Rights and Choices

a. Account Information

You may update, correct, or delete your account information at any time by logging into your account settings. You may also request deletion of your account by contacting us.

b. Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. You may not opt out of service-related communications.

c. Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect your ability to use our Services.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Modified" date at the top of this policy and, in some cases, provide additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

OperatorOS Agency LLC
Email: privacy@operatoros.ai